Ordering & Payment
What happens if a check is returned?
A $40 bank and administrative fee will be charged for any returned checks.
What forms of payment do you accept?
We accept cash, checks, and major credit cards at the time of sale, including Visa, MasterCard, American Express, and Discover.
Can I apply for credit with All Island Floor Supply?
Yes. If you are interested in establishing credit, please contact us directly for information about the application and approval process. This is adapted from the source FAQ’s credit question.
Products & Warranties
Why doesn’t my floor look exactly like the sample?
Wood flooring is a natural product, so variation in color, grain, and shade is normal. Flooring can also change appearance over time. These differences are part of the natural character of the material.
Do your products come with warranties?
Manufacturer warranties apply to the products we sell. Customers are responsible for reviewing the warranty terms and requirements for the products they purchase. If a product appears defective, it should not be installed, since installation is generally treated as acceptance of the product.
Who can buy from All Island Floor Supply?
We serve flooring professionals, contractors, and customers looking for quality flooring products and supplies. This answer is adapted from the source, which states KO Floor Supply sells only to the trade.
Returns & Refunds
Is there a restocking fee?
Yes. Accepted returns are subject to a 25% restocking fee.
Can I return products I purchased?
Can I return products I purchased?
Returns may be accepted on eligible stocking items within 30 days of purchase or delivery, provided the items are unused, in original condition, and in original packaging, with proof of purchase and prior authorization. This combines the source FAQ with the source shipping/returns policy language.
Returns may be accepted on eligible stocking items within 30 days of purchase or delivery, provided the items are unused, in original condition, and in original packaging, with proof of purchase and prior authorization. This combines the source FAQ with the source shipping/returns policy language.
What items are non-returnable?
Special-order items, non-stocking items, clearance or liquidation items, adhesives, finishes, and stains are generally non-returnable.
Shipping & Delivery
Can you deliver to a home or job site?
Delivery may be available to homes, businesses, and job sites depending on location, access, and order details. Delivery fees and conditions may apply. This is adapted from the source delivery FAQ and service-page language about job-site delivery.
Do you offer shipping?
Yes. Shipping may be available depending on the order size, product type, and destination. The source FAQ says KO ships beyond its regular delivery area, so this version is generalized for All Island Floor Supply.